1. ACCEPTANCE OF TERMS AND CONDITIONS
CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY COMPLETE PAW PRODUCTS THROUGH OUR WEBSITE AS THESE TERMS ARE BINDING ON YOU. THESE TERMS CONTAIN CERTAIN LIMITATIONS ON OUR LIABILITY AND A BINDING ARBITRATION PROVISION. FINALLY, YOU AGREE TO WAIVE ALL CLASS ACTION REPRESENTATION. BY ACCESS OUR WEBSITE AND ORDERING PRODUCTS THROUGH OUR WEBSITE, YOU HAVE UNCONDITIONALLY AGREED TO ABIDE BY THESE TERMS AND CONDITIONS AND WARRANT THAT YOU ARE OVER THE AGE OF 18.
2. VET CARE DISCLOSURE
THE INFORMATION PRESENTED ON OUR WEBSITE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR VETERINARIAN ADVISE, DIAGNOSIS OR TREATMENT. INFORMATION AND PRODUCTS SHOULD BE USED IN CONJUNCTION WITH GUIDANCE AND CARE OF YOUR VET. PRODUCTS ARE NOT INTENDED FOR HUMAN CONSUMPTION.
3. INITIAL ORDER AND SUBSCRIPTION ORDERS
A. ONE, THREE- AND SIX-MONTH SUPPLIES. The price of the Services and/or goods is payable in full before delivery. We accept the following credit cards at this time: Visa, MasterCard, American Express, or Discover (please check our Shipping, Return and Exchange Policy for an updated list). You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a three-month plan, a six-month plan), you will automatically be charged bi-weekly during that subscription period, even if you have canceled your subscription or membership prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time. For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
B. ADJUSTING OR CANCELING ORDERS. If you wish to change your order or cancel any order, you may contact our Customer Care department at (877) 290-6420 or visit us online at - Completepaw.eu. Otherwise, we will ship a fresh 2-week supply of your product order every two weeks for the number of months you ordered. Each time we ship a new fresh supply, we charge your credit or debit card. Your request for cancellation, whether by phone or email, will be processed immediately and you will receive an email confirmation of the cancellation. If you ordered three- or six-month supply, we require 3 days’ notice of cancellation. The reason for this charge is that we order the product in advance and are unable to stop such production with less than 3-days’ notice.
C. REFUND POLICY. All sales are final. However, we want to hear from you if you have any questions or concerns regarding our products or find any problems with your products. We are happy to replace products that are damaged. If you find that the products do not work for your pet or have other concerns, please contact us and return any unopened product within thirty (30) days of our shipping date for a full refund of the purchase price. You must include in your return a copy of your receipt or a note with your order number, name, address, email address, phone number and reason for return. Original shipping and handling charges are non-refundable. If you believe there is an error in your order, please contact our Customer Care Department at (877) 290-6420 or visit us online at Completepaw.eu to make the correction. Returns must be sent to the following address: Golden Cross House 8 Duncannon Street, London, WC2N 4JF. We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third-party delivery confirmation system to ensure proper delivery.
D. MEMBERSHIP CANCELLATIONS. We work hard to make your membership satisfying; however, you may cancel your ongoing membership either by calling our call center at (877) 290-6420. Monday-Friday 9am - 5pm, or email us 24.7 at support@completepaw.eu. E. PRICE CHANGES. We reserve the right to reduce pricing without prior notice to you. However, if we are required to increase the price, you will be notified in advance and we will request you confirm the increased price and your agreement. You will always have the right to cancel an order and get a refund of your purchase price if you do not agree to pay any reduction or increase in the price amount.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE FIRST DAY OF THE MONTH FOLLOWING THE END OF A SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
All cancellation requests received after the first day of the calendar month following a Subscription Period will apply to the following Subscription Period.
We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful our business interests, or for an inactive account.
4. ELECTRONIC CONSENT
These terms and conditions apply to all transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking the submit button for the order, or by merely accessing the Website, whether you have read these terms or not. This includes your authorization to charge your credit card or debit your bank account. Please print these terms and conditions for your personal records.
In addition, you consent to receive electronic communications from us relating to your account. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy. You also consent to receive certain other communications from us, such as newsletters special offers, promotional announcements and customer surveys via email or other methods.
By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, "Terms"). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any products through the Website. By accessing, using or ordering products through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.
5. REPRESENTATIONS; DISCLAIMERS
It is our mission to provide our customers with the finest Products available. We believe in the efficacy of the products we sell. You understand, however, that the statements on the Website, promotional materials, and the products have not been evaluated by any government agency and is not intended to diagnose, treat, cure or prevent any disease. The information provided on our Websites is not a substitute for a face-to-face consultation with your vet and should not be construed as any type of medical advice. Individual results will vary. The information we communicate to you about our products and/or its efficacy is obtained from third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers ("Information Sources"). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. We do not guarantee that you will have any specific or particular result or benefit from the use of our products, or that your pets experience will match those of others who use our products. Individual results will vary.
6. YOUR REPRESENTATIONS
You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, our products or the information on our Website. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us. Unless agreed otherwise or required by applicable law, any warranties provided in relation to our products only extend to you on the understanding that you are a user, and not a reseller. You shall not re-sell, re-distribute or export any products that you order from our Website.
You agree to pay for the products and any taxes, shipping or handling as such costs are specified by us on the order page. Payment shall be made prior to delivery and by such methods, as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).
7. REJECTION, DAMAGE OR LOSS IN TRANSIT
We shall not be liable, and you shall not be entitled to reject delivery, except for damage to packaging or any part thereof occurring in transit and where we are notified of such damage within five (5) business days of your receipt of the package.
8. LIABILITY LIMITATION
TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT WE ARE OR WERE AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCT YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCT IS SOLD AND DELIVERED TO YOU "AS IS" WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties or limitations or exclusion of liability for certain damages. As such, some of these limitations may not apply to those consumers in such jurisdictions
9. INDEMNIFICATION
You agree to defend, indemnify, and hold Us, our officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, harmless from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of our product or our Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.
10. NOTICES
Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of us, the email address can be found at support@completepaw.eu. In the case of sending notices to you, we will use the email address you provided to us in your initial order. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email is acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.
11. TERMINATION
We reserve the right to terminate your access to or use of this Website and/or your subscription should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, chargebacks, credit backs, returns, discounts or any other conduct designed to injure, harass or disrupt this Website or our business operations.
12. FRAUD
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We fully reserve the right to cooperate with authorities to prosecute offenders to the fullest extent allowable under applicable law.
13. SALES TAX
You will be responsible for paying any sales tax.
14. INTELLECTUAL PROPERTY RIGHTS
The Website and all content appearing therein are the sole and exclusive property of us or our licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of any products. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without our prior written consent.
15. GENERAL TERMS
- Governing Law. This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Malta, without regard to conflict or conflict of law principles. The sole and exclusive venue for any and all claims or causes of action arising from or related to this Agreement, or that are related in any manner to your purchase or attempted purchase of the Products.
- Overdraft fees. In the event of overdraft of customer's account due to a charge for an original order or a reorder, the company is not liable for any customer's overdraft fees.
- Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of the Company.
- Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions will continue in full force and effect.
- Attorneys' Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney's fees and costs incurred in connection therewith, including attorneys' fees incurred on appeal.
- No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
- Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
- Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of CompletePaw, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
- Modifications. We reserve the right to change any of the provisions posted herein and you agree to review these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. We do not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by us in writing, you may not amend these terms and conditions in any way.